FAQs

Frequently Asked Questions

  • Are you a manufacturer or a trading company?

    OiiBO is a professional manufacturer specializing in smart pet products, with in-house R&D, production, and quality control capabilities.
  • Where are your factories located?

    We operate manufacturing facilities in both China and Vietnam, providing flexible production capacity and diversified supply chain support.
  • What smart pet products do you offer?

    Our product range includes smart pet feeders, water fountains, litter boxes, pet toys, and other intelligent pet tech solutions.
  • Do you support OEM & ODM services?

    Yes. We provide OEM and ODM services, including logo customization, packaging design, color customization, and new product development.
  • What is your MOQ?

    Standard MOQ ranges from 200-1000 units depending on the product. We are also open to supporting trial orders for new customers.
  • Can I order samples before mass production?

    Yes. Samples are available for evaluation before bulk orders. Sample costs can be discussed with our sales team.
  • What certifications do your products have?

    Depending on the product and target market, we support CE, FCC, RoHS, and other required compliance certifications.
  • What is your production lead time?

    Most OEM/ODM orders can be completed within 45 days. In-stock products are usually ready for shipment within 7 days.
  • What warranty do you provide?

    All smart pet devices come with a 12-month warranty covering manufacturing defects.
FAQs
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